Thank you for shopping with Vieniv! Every order goes through meticulous quality inspection before it ships, so you can shop with confidence. If you're not completely satisfied, we're here to make it right.
Returns must be requested within 15 days of delivery.
Cancellations & Refunds
| Order Status | Situation | Resolution |
|---|---|---|
| Before Shipment | Cancel within 24 hours of placing order | 100% refund |
| Before Shipment | Cancel after 24 hours | 95% refund (5% processing fee deducted) |
| Before Shipment | Size change request | Contact us at service@vieniv.com |
| After Shipment | Order already shipped | Cannot be canceled or changed |
How to Return
- Take clear photos of the item(s).
- Email our customer service team at service@vieniv.com.
- Include your photos and order ID, and let us know your preferred resolution: return, refund, exchange, or resend.
- Our team will provide the correct return address — please do not send items back to the original shipping address, as this will delay your refund.
- Once you've shipped the item(s), send us the tracking number.
Refunds are processed after we receive and inspect the returned item(s).
Non-Refundable Situations (Return Required)
For the following situations, we cannot issue a refund without a return. However, we can offer a coupon for your next order — please contact us for details.
- You simply don't like the item
- The item doesn't fit as expected, but has no quality issues
- Shipping tracking update delays
- Differences already disclosed in the product description or title
- Wrong item ordered by the customer and already shipped
- Incorrect size selected (not following our size chart)
Return Shipping Costs
- Customer-caused returns: The customer is responsible for return shipping fees, based on the carrier chosen.
- Our error: If you received a damaged or incorrect item, Vieniv will cover the return shipping cost.
Questions? Reach us anytime at service@vieniv.com.